01 — the challenge
The project addresses diagnostic delays associated with incomplete medical records, patient awareness and provider factors, for both patients and healthcare providers.
Health Care
Connecting appointments and medical records.
2023 · Digital design
A mobile healthcare concept connecting appointments, medical records, communication, reminders and emergency contacts.
02 — my role
Madhushree Ghosal is the credited owner. The published presentation includes user research, personas, empathy mapping, journey mapping and interface design.
03 — process
- 01
Framed patient and healthcare-provider needs.
- 02
Developed personas and empathy maps around simplicity, security and care efficiency.
- 03
Mapped onboarding, appointment and ongoing healthcare journeys.
- 04
Structured information architecture, wireframes and interface concepts.
from the project
04 — touchpoints
digital
- Appointment scheduling
- Medical record access
- Communication and reminders
- Emergency contact
spatial
05 — outcomes
- 01Published output: a research-led healthcare app design presentation.
- 02Personas, journey maps and information architecture document the proposed experience.
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